Privacy Policy

Last Updated: January 1, 2025

Sub Zero Repair Harrison ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

1. Information We Collect

Personal Information You Provide

When you schedule a service appointment or contact us, we may collect:

• Name
• Phone number
• Email address
• Service address
• Appliance information (brand, model, issue description)
• Payment information (processed securely through third-party providers)

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Pages visited and time spent
• Referring website
• General location (city/region level)

2. How We Use Your Information

We use the information we collect to:

• Schedule and provide appliance repair services
• Communicate with you about your service appointment
• Send service reminders and follow-up communications
• Process payments
• Improve our services and website
• Respond to inquiries and customer service requests
• Send promotional communications (with your consent)
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information with:

• Service Providers: Third parties who assist us in operating our business (payment processors, scheduling software, etc.)
• Business Partners: If needed to complete your service (parts suppliers, specialized technicians)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to:

• Remember your preferences
• Understand how you use our website
• Improve your browsing experience
• Analyze website traffic

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure SSL encryption for data transmission
• Secure storage of customer records
• Limited access to personal information by authorized personnel only
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Service records are typically retained for 7 years to support warranty claims and provide service history.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at service@subzerorepairharrison.com or (475) 471-0742.

8. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

• Phone: (475) 471-0742
• Email: service@subzerorepairharrison.com
• Business Name: Sub Zero Repair Harrison
• Service Area: Harrison, NY